Privacy Policy – Pak Supar Data Protection & Your Rights

This Privacy Policy explains how Pak Supar ("we", "us", "the platform") collects, uses, stores and protects personal information when you visit paksupar.pro, register an account, make deposits or withdrawals in PKR, use sports betting, casino, slot games, or interact with any part of the platform — including the mobile app.

We understand that privacy is important, especially when real money and personal identity documents are involved. This policy is written in plain language so you know exactly what happens with your data — not buried in jargon that most people skip over. We encourage you to read it in full.

By creating a Pak Supar account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions at any point, contact our support team — details are in Section 12.

We collect personal data in three main ways: information you give us directly, information collected automatically when you use the platform, and information received from third-party service providers such as payment processors and identity verification services.

Information you provide directly:

• Full name, date of birth and contact number provided at registration
• Government-issued ID documents submitted during identity verification
• Payment method details — JazzCash number, Easypaisa number, bank account or card details used for PKR deposits and withdrawals
• Communications you send to our support team via chat or email
• Preferences and settings saved within your account

Information collected automatically:

• Device information — device type, operating system, browser version
• IP address and approximate location
• Session data — pages visited, time spent, clicks and navigation patterns
• Betting and gaming activity — bets placed, games played, transaction history
• Login timestamps and account access logs
• Cookie and tracking data as described in Section 8

Information from third parties:

• Identity verification results from KYC (Know Your Customer) service providers
• Transaction confirmation data from payment processors including JazzCash, Easypaisa and Raast
• Fraud risk signals from payment security services

The table below summarises the main data categories and their purpose:

Pak Supar uses the personal data we collect for specific, defined purposes only. We do not use your data for anything outside what is listed below without obtaining your consent first.

• Account management: Creating and maintaining your Pak Supar account, verifying your identity, processing your deposits and withdrawals in PKR, and managing your account settings.
• Platform operation: Providing access to sports betting, casino, live casino, slot games and all other platform features.
• Payment processing: Handling PKR transactions through supported payment channels including JazzCash, Easypaisa, Raast, bank transfers and mobile wallets.
• Fraud prevention and security: Monitoring account activity to detect and prevent fraudulent transactions, multi-accounting, bonus abuse and unauthorised access.
• Customer support: Responding to your queries, resolving disputes related to bets or payments, and improving our support processes.
• Responsible gaming: Identifying patterns that may indicate problem gambling and providing tools such as deposit limits, session reminders and self-exclusion options — see the Responsible Gaming page for full details.
• Platform improvement: Analysing usage data to understand how players interact with the platform and improve the overall experience.
• Marketing communications: Sending you information about promotions, PSL season bonuses, T20 offers and new platform features — only where you have opted in to receive such communications.

Pak Supar processes your personal data on the following legal bases depending on the purpose of processing:

• Contract performance: Processing necessary to deliver the platform services you have signed up for — account operation, payment processing and game access.
• Legitimate interests: Fraud detection, security monitoring, platform improvement and responsible gaming activities, where these do not override your privacy rights.
• Consent: Marketing communications and optional preference tracking, which you can withdraw at any time.
• Legal obligation: Identity verification, record-keeping for financial transactions and responding to lawful requests where required.

Pak Supar does not sell, rent or trade your personal data. We share data with a limited number of trusted third-party service providers solely for the purpose of operating the platform. These providers are required to handle your data securely and only for the purposes for which it was shared.

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card networks receive only the transaction-relevant data required to process your PKR deposits and withdrawals.
• Identity verification providers: KYC service providers receive the documents and personal details you submit during account verification. This data is used solely for verification purposes.
• Fraud prevention services: Technical data including IP address and device identifiers may be shared with fraud detection services to protect your account and the integrity of the platform.
• Game software providers: Casino and slot game suppliers may receive anonymised session data to support game performance and fair play auditing. No personally identifiable information is shared.
• Platform infrastructure providers: Hosting, cloud storage and security providers who process data on our behalf under strict data processing agreements.

In the event of a legal obligation — such as a lawful request from a relevant authority — Pak Supar may disclose data as required by applicable law. We will inform you of such requests where permitted to do so.

We retain your personal data for as long as your account is active and for a defined period after account closure. The retention periods below reflect the minimum time we hold different categories of data:

• Account and identity data: Retained for the duration of your account and for up to 5 years after closure to support dispute resolution and compliance obligations.
• Financial and transaction records: PKR deposit, withdrawal and betting transaction records are retained for a minimum of 5 years to meet financial record-keeping requirements.
• Support communications: Chat and email records are retained for 2 years to assist with ongoing disputes or queries.
• Marketing data: Retained until you withdraw consent or opt out, after which it is deleted promptly.
• Technical and usage logs: Typically retained for 12 months for security and platform improvement purposes.

Once a retention period expires, data is securely deleted or anonymised so it can no longer be linked back to you. Anonymised aggregate data may be retained indefinitely for statistical and platform analysis purposes.

Protecting your data is a core responsibility at Pak Supar. We implement technical and organisational measures to safeguard your personal information against unauthorised access, loss, alteration or disclosure:

• TLS encryption for all data in transit between your device and our servers
• Encrypted storage for sensitive data including identity documents and financial information
• Access controls limiting which team members can access personal data, based on the minimum necessary for their role
• Two-factor authentication availability for your Pak Supar account to protect against unauthorised login
• Regular security reviews and monitoring of our infrastructure for vulnerabilities
• Incident response procedures to detect, contain and notify in the event of a data breach

While we do everything reasonably possible to protect your data, no online platform can guarantee absolute security. You also play an important role — keep your password strong and unique, never share your login credentials, and contact support immediately if you notice any suspicious activity on your account.

Pak Supar uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences and analyse how the platform is used. A cookie is a small text file stored on your device when you visit the platform.

The types of cookies we use:

• Essential cookies: Required for the platform to function — keeping you logged in, maintaining your session state and processing transactions securely. These cannot be disabled without affecting platform functionality.
• Preference cookies: Remember your settings such as language preference, display options and responsible gaming limits so you do not need to set them again on each visit.
• Analytics cookies: Collect anonymised information about how players navigate the platform — which pages are most visited, session lengths and common user journeys. This helps us improve the experience for everyone.
• Security cookies: Used to detect and prevent fraudulent activity and protect your account from unauthorised access attempts.

We do not place third-party advertising cookies or share cookie data with external advertisers. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain platform features including login and payments.

You have the following rights in relation to the personal data Pak Supar holds about you. To exercise any of these rights, contact our support team — see Section 12 for contact details.

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of the information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that we delete your personal data. This right is subject to legal retention obligations — for example, financial transaction records may need to be retained for the period described in Section 6.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances — for example, while a dispute is being investigated.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

Pak Supar is strictly an adults-only platform. You must be at least 18 years of age to register an account and use any part of the platform including sports betting, casino, slot games and payment features.

We do not knowingly collect personal data from anyone under 18. If we become aware that an account has been registered by a person under the age of 18, the account will be closed immediately, any balance will be returned to the funding source subject to verification, and all associated data will be deleted.

If you believe a minor has accessed the platform using your account or registered independently, please contact our support team immediately so we can take appropriate action.

Pak Supar may update this Privacy Policy from time to time to reflect changes in platform features, payment methods, service providers or applicable data protection practices. When we make significant changes, we will notify you through an on-platform notification or by email if we hold a verified email address for your account.

The "Last updated" date at the top of this page always shows when the current version was published. We encourage you to check back periodically. Your continued use of the platform after a policy update constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please reach out to the Pak Supar support team. We take all privacy queries seriously and will respond promptly.

You can also review our Terms and Conditions and Responsible Gaming pages for related policies, or visit the FAQ for quick answers to common account and payment questions.